General inquiries for the passport program

The Frequently Asked Questions page contains a number of answers to common questions. If you cannot find the answer to your question, contact us using the form below.

If you wish to file a complaint, this Complaint Form must be used.

Personal information collection

The personal information you provide on this form is protected under the provisions of the Privacy Act. Please note that your name and the details of your complaint will be shared with Passport Canada staff members to allow them to respond to the complaint.

Passport Canada cannot process a complaint that is submitted by a third party since the information contained in passport records is protected under the Privacy Act (Personal Information Bank No. PPTC PPD 102), and may not be disclosed without the consent of the individual concerned.

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